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APP Hostelry Loyalty UX

Novotel ~ UX Consulting and APP Development

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01. Challenge

Reduce congestion in the reception area during check-out to maximize the customer experience and create a stronger engagement with the brand.

02. Solution

UX Consulting, design and development of an Integrated APP that works in conjunction with Novotel booking systems to introduce a digital application to check-out; avoiding traffic in reception.

03. Result

Check out waiting times in the reception area are now reduced by 20% improving the overall customer experience.