01. Challenge
Reduce congestion in the reception area during check-out to maximize the customer experience and create a stronger engagement with the brand.
![](https://www.syntonize.com/wp-content/uploads/2018/11/novotel-01.jpg)
02. Solution
UX Consulting, design and development of an Integrated APP that works in conjunction with Novotel booking systems to introduce a digital application to check-out; avoiding traffic in reception.